Question 1

What is dynamic ADAS calibration?

Accepted Answer

Dynamic calibrations are the simplest form of calibration that can be done on site. It doesn’t require a level surface, camera captures, or measurements and only requires it driving at a certain speed with our scan equipment hooked into the OBD port to confirm the camera is reading the road properly. These are most typically performed on domestic vehicles; very rarely does a domestic vehicle require a static calibration. The price for calibration is around $200 and takes anywhere from 30 minutes to an hour.

Question 2

What is static ADAS calibration?

Accepted Answer

Static calibrations are the complex type. They require full body measurements of the vehicle on a level surface with certain lighting conditions along with camera captures. Certain manufacturers require certain size boards that sit on a movable frame with computer interface images that only the camera recognizes. We move this board around the room continuously to make sure the camera is reading the images appropriately and in a timely manner after we have taken body measurements. This can take anywhere from 1-3 hours. We are at the mercy of the vehicle, and certain vehicles will require the camera to capture one image, while other vehicles require multiple certain distances to, from, and around the vehicle.

Question 3

Why are ADAS calibrations required by the manufacturer?

Accepted Answer

The reason calibrations are required by the manufacturer is because each time the windshield is removed, the rear-view mirror needs to be taken off, and this is where the sensors and cameras are normally housed. The vehicle recognizes the camera has been removed and sends error codes on the dashboard’s computer. Calibration ensures the camera is sitting in the exact spot it was in before and reading the road properly. If the camera is off even a degree, it will not calibrate and the error codes will never leave. Those vehicles that have major driving accessibility will cause severe internal failures to the motherboard of the sensors. The average cost for a new motherboard is between $5k-$7k. The camera will overheat, forcing itself to make sense of the error codes and trying to configure the road accurately. This can eventually lead to failure in the sensor itself, which is enough to total a car.

Question 4

What kind of calibration does my Acura need, and how long will it take?

Accepted Answer

Acuras vary in types of calibration, and this mainly falls in line with the types of sensors it equips and the trim package that is offered. The time for calibration is anywhere from one hour to three hours.

Question 5

Does my vehicle need a realignment before calibration?

Accepted Answer

Certain models require alignment prior to calibration. This is to ensure that your vehicle is level so that the camera can read the road properly.

Question 6

My eyesight camera in my Subaru or Nissan doesn't move when you replace my windshield, so why do I need to get it calibrated?

Accepted Answer

Some Subarus and Nissans can be the exception to the camera in the rear-view mirror attachments, but calibration is still required. The reason for this is because of the clarity of the glass. It will recognize that the glass has been removed and may read in a magnified or unmagnified manner. This can cause distortion in vision once the glass is put back in. Calibration is especially important for ADAS features like pedestrian detection, traffic signal recognition and adaptive cruise control.

Question 7

Do you use OEM glass for Toyota vehicles?

Accepted Answer

We use any glass requested by the customer. Typically, aftermarket is more affordable for the consumer and is on average the favored option. Aftermarket manufacturers make the glass for the car manufacturer, so the differences are minor, if any at all.

Question 8

Will my insurance cover OEM glass in my Toyota vehicle?

Accepted Answer

Each insurance company has different cost rates, endorsements, and underwriting allowances. Some operate on the restriction of mileage, and year, while others provide policy endorsements that are included in a monthly premium or in compliance with present ADAS sensors. The best way to know if your insurance company will cover OEM glass is to contact your insurance provider. You can also give us a call after you have set up the claim and assigned us so that we can check for any pre-approvals or policy endorsements. In some circumstances we can pursue a forced approval on your behalf. This is on a case-by-case basis and is not always subject to a certain outcome.

Question 9

What manufacturers do you use when using aftermarket replacement glass in Hondas?

Accepted Answer

All of the glass manufacturers we use also produce original glass for other car manufacturers. Each piece of glass contains a signature stamp with the watermark of the car manufacturer, as well as DOT inspection numbers, tint specifications, and the name of the company that made the glass, essentially known as an “aftermarket manufacturer”. Our preferred vendors are Pilkington, Sisecam, and Sekurit, among others.

Question 10

Why should windshield repair be done as soon as possible?

Accepted Answer

If a chip or crack fills with dirt and debris, it can be difficult, if not impossible, to get the windshield repair material to adhere. Keep in mind that a crack can grow longer if you wait, even if you do not drive it.

Question 11

Do I have to worry about the integrity and safety of the windshield if there is a chip or crack?

Accepted Answer

Windshield glass is designed to withstand more than you might think. A small chip or crack isn’t going to put you in serious jeopardy of flying shards of glass or the windshield falling out. If it affects your ability to see clearly, however, then you should avoid driving the car until the windshield repair or replacement can be completed. Keep in mind that any broken glass has the potential to affect safety and integrity, so if you are at all concerned, consider our mobile services before driving your vehicle.

Question 12

How effective is windshield repair?

Accepted Answer

We have the experience to properly assess the damage to your windshield and ascertain whether windshield repair would be effective. If it won’t be, we will let you know that. In addition, if we recommend the repair and it doesn’t work, we’ll apply what you paid toward windshield replacement so you have nothing to lose by giving it a try.

Question 13

What laws are there in North Carolina about cracked windshields?

Accepted Answer

North Carolina laws prohibit driving a vehicle if the driver’s view is impaired or obstructed. Federal law goes a bit further in that cracks less than 3/4-inch are acceptable provided they are at least 3 inches from another crack and not within the critical vision area. Another law that can give you peace of mind is that we must replace your windshield with the same quality as the original. A common misconception is that NC law requires insurance companies to waive the deductible for windshields. That is not the case. Actually, NC law makes it illegal for us to waive the deductible.

Question 14

What factors influence the cost for windshield replacement?

Accepted Answer

Pricing depends on the make and model of your vehicle, as well as the year. What you’ll pay depends on your insurance coverage. While we are a preferred vendor for insurance companies, we will also handle your windshield replacement if you do not have coverage and need to pay for it yourself.

Question 15

Will my insurance claim for windshield replacement increase my premium?

Accepted Answer

By state law, insurance companies cannot raise your premium for making claims, but if you make excessive claims, they can raise your deductible. This varies from state to state and by a pre-determined underwriting policy that is based off age, length of driving history, and record.

Question 16

Do you offer mobile windshield repair?

Accepted Answer

Our free mobile services are available in a 2,500-square-mile area including Wake, Durham, Johnston, and Harnett Counties.

Question 17

How long does windshield repair take?

Accepted Answer

Most windshield repair situations take 20 minutes or less.

Question 18

How soon can you take care of my windshield repair?

Accepted Answer

Same-day and next-day appointments are available at your convenience.

Question 19

Will it be evident that the windshield was repaired?

Accepted Answer

The goal of windshield repair is to keep the chip or crack from spreading. It does not provide 100% cosmetic restoration. However, it will look better than before the repair was done. If the damage is in the field of view and you would not help but be distracted by it, the better course of action is a windshield replacement.

Question 20

Why should I trust you to do my windshield repair?

Accepted Answer

Our technicians are insured, licensed, and certified. We always provide the personal detail and attention that you deserve. Your complete satisfaction is assured.

Question 21

Will my insurance cover any auto glass replacement?

Accepted Answer

It depends on your particular automotive insurance policy. For example, some companies cover windshields at 100%, but apply a deductible for other auto glass replacement. Other companies have a deductible regardless of the window or the cause of the damage. We are a preferred vendor for insurance companies and will work with your insurance company to make the process easier for you.

Question 22

Can auto glass replacement be avoided with repair instead?

Accepted Answer

It depends on the extent of the damage and which window it is. Generally speaking, back glass and side windows need to be replaced as they typically cannot be repaired.

Question 23

Do you perform ADAS calibration with auto glass replacement?

Accepted Answer

Yes, although keep in mind that only some types of calibration can be done as part of our mobile service. You should give us a call to confirm whether your vehicle needs calibration and whether it can be done as part of our mobile service or if you need to bring your vehicle to our shop.

Question 24

Can I drive my vehicle as soon as auto glass replacement is finished?

Accepted Answer

We recommend waiting at least an hour to give the adhesive time to set properly. If there is a situation that extends this wait period, such as weather conditions, the technician will advise you of how long you should delay driving your vehicle.

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